Downtown Ferndale - Zing Train The Art of Giving Great Service

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Name: Downtown Ferndale - Zing Train The Art of Giving Great Service
Date: September 30, 2019
Time: 8:30 AM - 12:30 PM EDT
Event Description:
ABOUT THE WORKSHOP
Zingerman's of Ann Arbor shares their approaches to customer service, including tools and techniques and how to get past roadblocks and implement in-house customer service improvement initiatives. Topics covered: 
  • 3 steps to giving great service
  • 5 steps to handling customer complaints
  • Recognition of service success
Location:
Ferndale Area District Library
222 E. 9 Mile, Ferndale
Date/Time Information:
Monday, September 30, 2019
8:30 am - 12:30 pm
Contact Information:
Cindy Wilcox, Ferndale DDA, (248) 546-1632, or cindy@downtownferndale.com
Fees/Admission:
Cost is $20
Register with Cindy Wilcox, Ferndale DDA, (248) 546-1632, or cindy@downtownferndale.com
 
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